Desktop Support Technician

About Coastal Payroll Services:

Coastal Payroll Services is a leading provider of human capital management services based in Southern California. Our company is dedicated to putting people first, fostering genuine connections with our clients, and maintaining a workplace culture that is fast-paced, fun, and creative. Recognized by prestigious publications such as the San Diego Business Journal, Inc. 5000, and Fortune, Coastal has consistently been celebrated as one of the best places to work and fastest-growing private companies. At Coastal, we prioritize positively impacting the lives of our clients through every interaction and service we provide. We continuously strive to exceed expectations and find innovative ways to improve because our clients deserve nothing less.

Job Description:

Coastal Payroll Services is seeking a motivated and experienced Desktop Support Technician to join our IT team. The ideal candidate will have 2 to 4 years of experience in providing technical support and troubleshooting for desktop hardware, software, and peripherals. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment, with the mission of keeping our internal IT systems and employees running.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in person.
• Install, configure, and troubleshoot hardware and software components including desktops, laptops, printers, and peripherals.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Set up and maintain user accounts, permissions, and access rights.
• Collaborate with IT team members to identify and implement solutions to improve system performance and reliability.
• Document support activities, solutions, and procedures for knowledge sharing and future reference.
• Participate in technology projects such as system upgrades, migrations, and deployments.
• Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer satisfaction.
• Ensure compliance with IT security policies and procedures.
• Assist in implementing and enforcing security measures to protect company data and systems.
• Maintain inventory of desktop equipment, software licenses, and peripherals.
• Coordinate with vendors for equipment procurement and warranty services.
• Provide user training and guidance on IT tools, applications, and best practices.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides.

Qualifications:

• 2 to 4 years of experience in desktop support or a related field.
• College level coursework in Information Technology, Computer Science, or related field, or related hands-on experience.
• Strong knowledge of Windows operating systems (Windows 10, Windows 11), Microsoft Office Suite, and desktop hardware troubleshooting.
• Experience with Active Directory, Group Policy, and network troubleshooting.
• Familiarity with remote desktop support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee referral bonus program
• Incredible Culture: Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Join Our Team: If you are passionate about providing excellent technical support and are ready to make an impact at Coastal Payroll Services, we invite you to apply for the Desktop Support Technician position. Please submit your resume and cover letter outlining your qualifications and experience.

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