Integrations Upload Administrator

Job Description

Remote Capable: Partially (in office one day a week)

Hours: 8:30am-5:00pm PST

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Support the Integrations Team by handling/managing at least half of the Retirement Uploads (There are 1000+ total uploads a month!).
• Document receipts of 401K upload submissions
• Ensures timeliness and accuracy of required retirement plan submissions
• Provide support for basic questions regarding client's Workers Compensation and Retirement transmissions
• Provide administrative support to the Integrations Specialists & Analysts on an as-needed basis for projects.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 1+ years of experience in a customer-facing/customer service role
• Demonstrates a knowledge of Microsoft Suite programs
• Must have a strong focus on attention to detail.
• Ability to work effectively in a team environment
• Ability to work under pressure/meet SLA's for uploads & support within first 120 days of employment.
• Comfortable navigating the internet and handling the downloading and uploading of files
• Ability to stay focused on a task for several hours doing the same process repeatedly.
• Demonstrates knowledge of email etiquette and possesses intrapersonal skills needed to answer client questions via phone/web meetings.
• Ability to work effectively in a team environment

Education

• High School Diploma or Equivalent

Physical requirements

This position requires one to sit for an extended amount of time. They are also required to use basic office equipment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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